Frequently Asked Question

General Information

What is Truffella Chocolatier?

Are your chocolates handmade?

Do you use preservatives?

Are Truffella products suitable for gifting?

Orders & Payments

How can I place an order?

What payment methods do you accept?

Can I cancel or modify my order after placing it?

What should I do if I receive the wrong item?

Shipping & Delivery

Where do you currently deliver?

How are the chocolates packed?

How long will my order take to arrive?

Returns & Refunds

Do you accept returns or offer refunds?

Contact & Support

How can I contact Truffella Chocolatier?