Frequently Asked Question
General Information
What is Truffella Chocolatier?
Truffella Chocolatier was born from a dream to create chocolates that go beyond indulgence and become an experience. Handcrafted in small batches, our creations blend European artistry, modern elegance, and subtle Indian flavor influences — designed to be savored, remembered, and shared.
Are your chocolates handmade?
Yes. Every Truffella chocolate is handcrafted with care. Minor variations in appearance are natural and reflect our artisanal process.
Do you use preservatives?
Our chocolates are made fresh and do not rely on heavy preservatives. For the best experience, we recommend consuming them within the suggested shelf life.
Are Truffella products suitable for gifting?
Absolutely. Our chocolates are beautifully packaged and perfect for gifting — whether for celebrations, special occasions, or corporate events.
Orders & Payments
How can I place an order?
You can place orders directly through our official website or via authorized sales channels listed on our platform.
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and other secure digital payment options available at checkout.
Can I cancel or modify my order after placing it?
Due to the perishable nature of our products, confirmed orders cannot be modified or cancelled.
What should I do if I receive the wrong item?
Please contact us immediately upon delivery with clear photographs. Our team will review the issue and assist you promptly.
Shipping & Delivery
Where do you currently deliver?
We currently deliver across Mumbai and are actively working to expand our delivery reach to other cities.
How are the chocolates packed?
Our chocolates are heat-sensitive and packed in insulated, temperature-controlled packaging with cooling elements to ensure they arrive in perfect condition. Shipping charges include this specialized packaging.
How long will my order take to arrive?
Delivery timelines vary based on location and external factors. Estimated delivery details are shared during order confirmation.
Returns & Refunds
Do you accept returns or offer refunds?
Due to the perishable nature of our chocolates, we do not accept returns or offer refunds once an order has been shipped.
Contact & Support
How can I contact Truffella Chocolatier?
You can reach us at:
+91 8369540627
hello@truffellachocolate.com
Our team is happy to assist you during service hours with any questions or concerns.